Forgot Password Help

When a user created within LaunchPad forgets their password, there are several ways to assist:

  1. Provide the user with this URL: LaunchPad Password Reset
  2. The user is prompted to input their user name.
  3. LaunchPad auto-generates an email with a link to the Forgot Password page and sends it to the email address contained in the user's profile.
  4. The user changes their password on the Forgot Password page.
  1. Navigate to the Administration > Users page.
  2. Locate the user account and highlight it in the user list.
  3. Open the Task Box and select Reset Password.
  4. Select the preferred option:
    5. Send email with link to reset password
    Triggers LaunchPad to immediately generate a password reset email to the user via the email address saved in the user’s profile.
    Reset password now
    Allows you to manually reset the user’s password. Just input a new password and click Done, then provide the new password to the user.

    Tip: The Reset password now option is recommended when a user, such as a contract attorney, is using a generic user account that is not linked to their own email address.