Thread Detection by Header Analysis
Threads can be detected by analyzing the metadata of an email header, or a chat, while the actual content is ignored.
Thread detection by header analysis is always active, although a system administrator can disable its display in the Axcelerate 5 front end.
Header analysis for emails
Most emails follow the commonly used RFC 5322 standard for Internet messages. This standard identifies members of a thread through alphanumeric message IDs. These message IDs are used for thread detection by header analysis. Content is not relevant for this type of thread detection.
These email header fields are used for thread detection by header analysis:
- Message-ID
- ID of the current message.
- References
- Message-ID of all preceding mails in the thread, in the correct order. The RFC 53222 standard requires references to be separated by a whitespace.
Header analysis for chats
Chats take place in a chat room that is opened by the first communication of a chat. This ID is sufficient to find all chats belonging together.
- RoomID
- ID of the current chat room.